POLICY OVERVIEW - At Nuclei LLC (d/b/a The SuperCube Company) we have a 30-day money-back guarantee on any and all Nuclei LLC products. We value you as a customer and want to ensure you are fully satisfied. If you are disappointed for any reason, or find your product to be damaged, we will happily replace it or grant you a store credit. You must contact us within 30 days of your purchase in order to receive your replacement product or store credit. We will work to get back to you within 24 hours of your email being received.
PRODUCT DISSATISFACTION - If you are dissatisfied with your product from Nuclei LLC (d/b/a The SuperCube Company), we will grant you a refund for the same dollar value of your product purchase, once you return your product to us. When we receive your returned product, you will then be granted a full refund of your purchase price. This can be granted as either a credit on your credit card, or as a store credit into your account, whichever you prefer. To begin the process of returning your product, please contact the company via email at firstname.lastname@example.org. We will work to get back to you within 24 hours of your email being received.
PRODUCT DAMAGE - If your product from Nuclei LLC (d/b/a The SuperCube Company) was damaged during shipping, you must email us a photo of the damaged or broken product, inside the shipping box in which it was shipped. This photo is required to receive a full refund. Once we receive your photo of the damaged or broken product, we will ship a replacement unit to you immediately. To begin the process, please email email@example.com and include: 1. Your order number, 2. Your photo of the damaged product, and 3. An explanation of the damage. We will then ship the replacement product to you. We will work to get back to you within 24 hours of your email being received.